DESIGN & COMMUNICATION
TECH & DEVELOPMENT
BUSINESS OPERATIONS
STRATEGY, TALENT & MANAGEMENT
ENGINEERING
MICROSOFT BUSINESS APPLICATIONS
Adoption, Support & Continuous Evolution
Making people and technology thrive together
Digital transformation doesn’t end when you go live. It grows with your people, processes, and platforms. That now includes AI-enabled tools such as Microsoft Copilot and AI agents built with Microsoft’s tooling, which help teams automate tasks, find answers faster, and work more securely.
Nexer’s approach combines change management, adoption programs, support, and training so your organisation not only adopts new tools, but keeps improving with them. We connect outcomes – such as productivity, quality and customer experience – to a clear plan for continuous evolution.
ADOPTION & CHANGE MANAGEMENT
Rolling out new technology is just the beginning. Real value is achieved when people use it confidently. We design Microsoft adoption programs that meet users where they are – tailored communications, role-based guidance, champions networks, and hands-on support. As AI features become part of Microsoft 365 and Dynamics 365, we help teams adopt Copilot and safe AI agent workflows in everyday tasks like drafting, summarising, and data lookups.
Our change approach is people-first: clear purpose, simple guidance, and measurable behaviour change that sticks.
APPLICATION SUPPORT & EVOLUTION
Systems should be stable, secure, and always improving. Care365 by Nexer is our managed service for Microsoft 365, Dynamics 365 (Finance, Supply Chain, CE), Power Platform and connected Microsoft cloud workloads. We combine day-to-day help with a roadmap for enhancements, so you get more from your investment over time.
Whether you need steady support or a focus on innovation, Care365 adapts to your priorities without locking you into rigid packages. Nexer Care365 takes you from maintenance to momentum.
Care365 pillars
Support
24/7 incident and problem management. AI-assisted triage and predictive ticketing to maximise service quality and customer satisfaction.
Prevent
Continuous monitoring and protection. Health and Security checks, environment hygiene, and automated anomaly detection to safeguard operations and prevent downtime.
Update
Safe and fast Microsoft waves. Automated regression testing and structured release governance accelerate wave adoption with reduced business disruption.
Optimise
Sustained efficiency gains. Proactive tuning, AI Agents & insights, and Power Platform automation ensure every process performs at its best.
What we cover
Microsoft 365 support
Exchange, Teams, SharePoint, OneDrive, Security & Compliance, Entra ID, Copilot for M365 enablement and guardrails.
Dynamics 365 support
Finance & Supply Chain, Customer Engagement apps, Copilot features and agent scenarios.
Power Platform
Governance, ALM, environments, Dataverse, connectors, monitoring, and COE patterns.
Proactive Care
Health and Security checks, capacity and performance reviews, release readiness, and safe rollout of new capabilities such as Copilot and lightweight AI agents.
Planned improvements
A backlog aligned to your goals, with monthly success reviews and transparent reporting.
ENABLEMENT & SKILLING ACADEMIES
Technology changes quickly and skills must keep pace. Our Enablement & Skilling Academies build confidence with role-based curricula across Microsoft 365, Dynamics 365, and Power Platform (Power Apps, Power Automate, Power BI).
Programs combine guided learning paths, hands-on labs, and optional certification preparation. We also include practical modules for Copilot and AI agents: When to use them, how to review outputs, and how to keep data safe.
Your teams leave with the know-how to deliver results, not just completed courses.
Microsoft CSP Licensing & Subscription Management
Microsoft Cloud Solution Provider (CSP) Licensing & Subscription Management
Streamline how you buy, provision, and manage Microsoft cloud subscriptions – Dynamics 365, Microsoft 365, Azure, and Power Platform – through Nexer’s CSP service.
We provide simplified billing, cost optimisation (including Azure spend insights and right-sizing), and compliance support, all in one place.
Your teams get the licenses they need, your finance team gets a clear invoice, and your IT team keeps control with policies that align to governance.
Why Nexer
Customer first. Business-led. Platform-powered. AI-accelerated.
As a Microsoft preferred partner, Nexer brings clarity, pace, and purpose to digital transformation. We start with your goals. then align the full Microsoft platform to drive growth, efficiency, and differentiation.
We don’t just implement solutions – we build lasting partnerships that turn strategy into impact.
What sets us apart:
TAKE THE NEXT STEP IN YOUR AI JOURNEY
Ready to unlock the full potential of Microsoft Copilot and AI agents? We’re here to guide you.